Forest Cliff FAQs

Deposits and final payments can be made in one of two ways:

1. Cheque – mail to: 985 Adelaide St S, London, ON N6E 4A3 *Note the address change*
2. E-Transfer – send to: info@forestcliff.ca

1. Cancel 55+ days prior to start of planned trip – Full Refund (less $40 admin fee)
2. Cancel 15-54 days prior to start of planned trip – 50% Refund (less $40 admin fee)
3. Cancel 14 days or less prior to start of planned trip – No Refund

Deposits are due upon receiving the Booking Agreement. The deposit is calculated as 25% of the estimated total amount due (before tax) as outlined on the Booking Agreement. Deposits are based on the estimated number of students attending. Final invoices will be calculated based on the actual number of students attending minus the deposit. 

Swimming and kayaking must be requested in advance and are offered on a case-by-case basis. These activities depend on staffing availability to meet safety standards. FCC does not require swim tests. If your school board requires swim testing in order to be in the water, plan to complete this ahead of your trip. We do not conduct swim testing. Chaperones are responsible for ensuring that students who are unable to participate in water activities due to school board restrictions do not participate. For schools who choose not to include these activities, we can have beach games (no water access), slip & slide, and other water activities on land to keep students cool on hot days. 

Our staff are trained to provide activities safely. We have specialized staff where required, including NLS Certified Lifeguards and Level 2 High Ropes Course Instructors on-site. Staff operating the Challenge Course have site-specific training provided by Adventure Works. Staff operating inflatables have amusement device-specific TSSA regulated training. 

Our staff are equipped to adapt activities to meet the needs of all students to provide opportunities of meaningful participation. If a student requires 1:1 support at school, a school chaperone must attend FCC to provide 1:1 support for that student. 

TUCK is Totally Unnecessary Candy for Kids! For school trips, TUCK is made available for cash purchase at a reasonable price for kids each afternoon. A TUCK and FCC Merch menu will be sent out ahead of your trip so that students can prepare to bring cash. 

Bussing is the responsibility of the school. Please confirm your bussing early. 

All allergies and dietary restrictions must be indicated on the form submitted 2 weeks prior to your trip. An additional fee of $20/person will be applied for gluten-free, dairy-free, or vegetarian restrictions. We cannot guarantee last minute accommodations. For serious allergies/restrictions other than the ones listed, please contact us in advance to discuss options with our Food Service team.