Forest Cliff FAQs

Dietary restrictions must be indicated on the forms submitted 2 weeks prior to your trip. An additional fee per person will be applied for a gluten-free, dairy-free, or vegetarian restriction. If the form is not submitted, we cannot guarantee last minute accommodations. Please list all allergies and other dietary restrictions on the form. For serious allergies/restrictions other than the ones listed, please contact us in advance to discuss options with our Food Service team.

Swimming and kayaking must be requested and will be offered on a case-by-case basis. These activities depend on our staffing availability to meet safety standards. We do not conduct swim testing. We do not require swim tests. As an alternative to swimming and kayaking, we can have beach games (no water access), slip & slide, and other water activities on land to keep cool on hot days. Please communicate this request to us early in the planning process. 

Deposits are due within 30 days of receiving the Booking Agreement. The deposit is calculated as 25% of the estimated total amount due (before tax) as outlined on the Booking Agreement. Deposits are based on the estimated number of guests attending. Final invoices will be calculated based on the actual number of guests attending minus the deposit.

Deposits and final payments can be made in one of two ways:

1. Cheque – mail to: 985 Adelaide St S, London, ON N6E 4A3 *Note the address change*
2. E-Transfer – send to: info@forestcliff.ca

1. Cancel 55+ days prior to start of planned trip – Full Refund (less $40 admin fee)
2. Cancel 15-54 days prior to start of planned trip – 50% Refund (less $40 admin fee)
3. Cancel 14 days or less prior to start of planned trip – No Refund

Deposits are due upon receiving the Booking Agreement. The deposit is calculated as 25% of the estimated total amount due (before tax) as outlined on the Booking Agreement. Deposits are based on the estimated number of students attending. Final invoices will be calculated based on the actual number of students attending minus the deposit. 

Swimming and kayaking must be requested in advance and are offered on a case-by-case basis. These activities depend on staffing availability to meet safety standards. FCC does not require swim tests. If your school board requires swim testing in order to be in the water, plan to complete this ahead of your trip. We do not conduct swim testing. Chaperones are responsible for ensuring that students who are unable to participate in water activities due to school board restrictions do not participate. For schools who choose not to include these activities, we can have beach games (no water access), slip & slide, and other water activities on land to keep students cool on hot days. 

Our staff are trained to provide activities safely. We have specialized staff where required, including NLS Certified Lifeguards and Level 2 High Ropes Course Instructors on-site. Staff operating the Challenge Course have site-specific training provided by Adventure Works. Staff operating inflatables have amusement device-specific TSSA regulated training. 

Our staff are equipped to adapt activities to meet the needs of all students to provide opportunities of meaningful participation. If a student requires 1:1 support at school, a school chaperone must attend FCC to provide 1:1 support for that student.